School
Policies

1.1 Students must pay a non-refundable registration fee upon enrolment.
1.2 A refundable deposit must be paid upon enrolment, requiring a 30-day notice for refund eligibility.
1.3 Enrolment implies agreement with the terms and conditions.

For Regular Weekly Lessons:
2.1 Fees are billed bimonthly, covering 44 sessions annually. Refer to the School Calendar for specific dates.
2.2 Payments are due on the date stated in the invoice.
2.3 Late payments incur a $10 fee after 14 days.
2.4 Unpaid invoices beyond 30 days may result in enrolment termination and public release of the lesson slot.
2.5 Fees are non-refundable and non-transferable, except among siblings or immediate family.

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For Flexible Adult Lesson Packages:
2.6 Full payment must be made before the first lesson.
2.7 All lessons must be completed by the package’s expiration date.
2.8 Expired lessons are non-refundable, but extensions may be requested via the Appeal Form.

3.1 Cancellations require at least 24 hours’ notice, or 7 days for non-urgent cases like exams or travel. Makeup credits will be issued.
3.2 Last-minute cancellations (under 24 hours) result in lesson forfeiture unless supported by medical proof.
3.3 If the teacher cancels, an alternate teacher, makeup credit, or credit note will be offered.
3.4 Makeup credits can be used with another teacher or transferred to siblings or family.
3.5 Unused makeup credits expire 30 days after withdrawal.

4.1 Temporary pauses for valid reasons (e.g. hospitalization, exams) require a 14-day notice with a Temporary Suspension Form.
4.2 Lesson slots can be held for 30 days, extendable to 60 days with prepayment of one month’s fees.
4.3 Resuming lessons requires a 14-day notice.

5.1 Lesson withdrawal requires a 30-day notice with a Withdrawal Request Form.
5.2 Deposits are refunded if:
   (i) Notice is given 30 days in advance.
   (ii) All unpaid invoices are cleared.
5.3 All lessons and credits must be used within the notice period. Unused credits are non-refundable.
5.4 If unreachable for 14 days, enrolment may be terminated.

6.1 The School may capture photos and videos for training, marketing, or documentation.
6.2 Students consent to the use of their images in publications without compensation. Notice may not always be given.

7.1 The School reserves the right to adjust lesson schedules, fees, and teacher assignments.
7.2 Terms may be modified, including adding or removing clauses and revising fees.
7.3 The School’s decisions in disputes are final.

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If you have an appeal request regarding your music lessons, please complete this Appeal Request Form, and send it with any supporting documents to SoMeMusicSchool@gmail.com.

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For further inquiries, feel free to contact us.